{"id":2688,"date":"2021-12-05T11:43:19","date_gmt":"2021-12-05T11:43:19","guid":{"rendered":"https:\/\/valessentia.com\/?p=2688"},"modified":"2021-12-05T12:27:22","modified_gmt":"2021-12-05T12:27:22","slug":"comment-assurer-la-qualite-dans-les-produits-et-les-services","status":"publish","type":"post","link":"https:\/\/valessentia.com\/pt\/comment-assurer-la-qualite-dans-les-produits-et-les-services\/","title":{"rendered":"Comment assurer la qualit\u00e9 dans les produits et les services ?"},"content":{"rendered":"
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Aujourd\u2019hui, nous avons tendance \u00e0 penser que dans le march\u00e9 concurrentiel actuel, les soci\u00e9t\u00e9s doivent r\u00e9aliser du profit tout en produisant des biens et services non seulement abordables, mais aussi de qualit\u00e9. C\u2019est l\u00e0 qu\u2019appara\u00eet le d\u00e9fi : comment peut-on assurer la qualit\u00e9 dans le processus de cr\u00e9ation de biens et services ?<\/p>

Les entreprises s\u2019efforcent de mettre en place des syst\u00e8mes pour assurer une qualit\u00e9 optimale qui correspond aux attentes de leurs clients<\/strong><\/a>. Aujourd’hui, des notions comme les syst\u00e8mes de qualit\u00e9 totale, de strat\u00e9gie z\u00e9ro d\u00e9faut ou des outils d\u2019auto-qualit\u00e9, devraient \u00eatre largement rependues et reconnues par toutes les entreprises, en particulier celles qui s\u2019efforcent \u00e0 tendre vers l\u2019excellence<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pourtant, dans ces conditions, on pourrait naturellement se demander pourquoi nous avons encore des \u00e9checs comme le r\u00e9cent Samsung Note 7. Pourquoi avons-nous encore ces d\u00e9faillances \u00e9normes quand nous ma\u00eetrisons tout cela et que nous mettons en \u0153uvre tous ces syst\u00e8mes<\/strong><\/a> ? Dans bien des cas, nous avons malheureusement tendance \u00e0 oublier une chose importante : tous les syst\u00e8mes sont con\u00e7us pour et par des personnes. Les managers peuvent comprendre les outils de qualit\u00e9, construire et mettre en place des syst\u00e8mes de qualit\u00e9, mais si le personnel ne comprend pas et ne se sent pas concern\u00e9 par celle-ci, tout cela est vou\u00e9 \u00e0 l\u2019\u00e9chec. Le management ne peut pas que se reposer uniquement sur le syst\u00e8me, et \u00eatre dissoci\u00e9 de la r\u00e9alit\u00e9 Gemba.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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La connaissance du Gemba, la confiance envers les collaborateurs, le leadership sur le Gemba sont des conditions cl\u00e9s de succ\u00e8s, quel que soit le syst\u00e8me. Tout responsable qualit\u00e9 doit s\u2019assurer que son \u00e9quipe comprenne les principes d\u2019un syst\u00e8me qualit\u00e9 et que ceux-ci soient transmis \u00e0 chacun, afin que chaque membre de l\u2019\u00e9quipe devienne un acteur de la qualit\u00e9 sur son lieu de travail. Et comment est-ce possible ? Cela peut \u00eatre fait en simplifiant le syst\u00e8me qualit\u00e9 \u00e0 chaque niveau de sorte qu\u2019il devienne tr\u00e8s simple et naturel. On ne devrait jamais faire de\u00a0<\/span>compromis sur la qualit\u00e9, quelles que soient les circonstances \u2013 il s\u2019agit d\u2019un slogan facile \u00e0 comprendre et \u00e0 d\u00e9ployer. C\u2019est seulement quand ces notions sont parfaitement comprises et appliqu\u00e9es, quand les managers soutiennent et guident leurs \u00e9quipes dans ce sens, que le syst\u00e8me qualit\u00e9 prend toute sa puissance et que l\u2019on peut \u00e9viter ainsi les crises qualit\u00e9 comme celles mentionn\u00e9es pr\u00e9c\u00e9demment.<\/span><\/p>

Pour conclure, nous pouvons r\u00e9sumer ainsi : leadership, sensibilisation \u00e0 la qualit\u00e9 \u00e0 tous les niveaux et dispositifs pour assurer la qualit\u00e9 totale sont les \u00e9l\u00e9ments cl\u00e9s pour garantir l\u2019excellence dans tout ce que nous faisons. Et n\u2019oubliez jamais que vous ne pouvez pas compter uniquement sur le syst\u00e8me qualit\u00e9, mais que vous devez toujours conna\u00eetre votre Gemba et impliquer votre personnel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Aujourd\u2019hui, nous avons tendance \u00e0 penser que dans le march\u00e9 concurrentiel actuel, les soci\u00e9t\u00e9s doivent r\u00e9aliser du profit tout en produisant des biens et services non seulement abordables, mais aussi de qualit\u00e9. C\u2019est l\u00e0 qu\u2019appara\u00eet le d\u00e9fi : comment peut-on assurer la qualit\u00e9 dans le processus de cr\u00e9ation de biens et services ? Les entreprises […]<\/p>\n","protected":false},"author":1,"featured_media":688,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"_links":{"self":[{"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/posts\/2688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/comments?post=2688"}],"version-history":[{"count":5,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/posts\/2688\/revisions"}],"predecessor-version":[{"id":2749,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/posts\/2688\/revisions\/2749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/media\/688"}],"wp:attachment":[{"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/media?parent=2688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/categories?post=2688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/valessentia.com\/pt\/wp-json\/wp\/v2\/tags?post=2688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}